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Onefinity Holiday Break Announcement and Customer Support Details for 2025
- Support Team
- 8 hours ago
- 3 min read
As the holiday season approaches, Onefinity wants to share important news about our upcoming holiday break and how it will affect customer support. We understand how crucial timely assistance is for our community, so this announcement will help you plan accordingly. Read on to learn about our holiday schedule, support availability, and how you can still get help during this period.
Onefinity’s Holiday Break Schedule
This year, Onefinity will take a well-deserved break to recharge and celebrate the holidays with family and friends.
Our office and phone lines will be closed starting Tuesday, December 23rd and will reopen on Monday, January 5th, 2026. During this time, our team will pause regular operations to focus on the holiday season.
Closed from: Tuesday, December 23rd, 2025
Reopening on: Monday, January 5th, 2026
This break allows our staff to rest and return refreshed, ready to support you with new energy in 2026.
Customer Support During the Holiday Break
While our phone lines will be closed during the holiday break, we want to assure you that email support will remain available, though with limited capacity. This means you can still reach out for help, but please expect longer response times than usual.
Here’s what to expect:
Phone support: Unavailable from December 19th to January 5th
Email support: Available with limited availability
Response times: Delays expected; replies may take longer than normal
Using the Onefinity Forum for Immediate Help
For faster answers and community support, the Onefinity forum is a valuable resource. The forum is full of useful information, frequently asked questions, and active members ready to help.
Visit the forum at forum.onefinitycnc.com
Search for answers before reaching out to support
Post questions and get advice from experienced users
Access guides, tips, and troubleshooting help
Many common issues and questions have already been addressed on the forum, making it a great place to find quick solutions without waiting for email replies.
Ordering During the Holiday Break
Our website will continue to accept orders as usual throughout the holiday period. You can place orders anytime between December 23rd and January 5th without interruption.
Orders placed during the break will be processed once we return
Shipping and fulfillment will resume after January 5th
You can browse products and make purchases online 24/7
If you plan to order parts, accessories, or machines, keep in mind that shipping will be delayed until after the holiday break.
Tips for Planning Your Onefinity Projects Around the Holiday Break
To avoid delays in your projects, consider these tips:
Place orders early before December 23rd to ensure faster shipping
Check the forum for answers to common setup or troubleshooting questions
Send support emails early if you anticipate needing help during the break
Download manuals and guides from the website for offline reference
Prepare your workspace so you can continue working independently
By planning ahead, you can keep your projects moving smoothly even while our team takes a holiday pause.
A Heartfelt Thank You to team Onefinity
As we close out 2025, we want to express our sincere gratitude to everyone in the Onefinity community. Your passion, creativity, and support inspire us every day. Being part of #teamOnefinity means more than just owning a CNC machine — it means joining a family of makers and innovators.
We are excited about what 2026 and beyond will bring. Our team is already working on new ideas and improvements to help you get the most out of your Onefinity experience.
From all of us at Onefinity, we wish you a Merry Christmas and a Happy New Year filled with joy, creativity, and success.
