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Refund Policy & FAQ
Everything you need to know about our refund process and how to check your refund status
Our 120-Day Refund Policy
We offer a 120-day refund period from your original order date. During this time, we can process refunds directly to your original payment method for any unfulfilled orders.
Within 120 Days
You're eligible for a full refund to your original payment method under our 120-Day Refund Policy, as long as your order has not already been shipped.
Orders Over 120 Days Old
If your order is over 120 days old, we're still happy to cancel and refund any unfulfilled order, but we'll need to use an alternative payment method:
PayPal Transfer
We can send your refund directly to your PayPal account
Mailed Check
We can mail a physical check to your address
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How long do alternative refunds take?PayPal transfers typically process within 3-5 business days. Mailed checks are sent within 7-10 business days and may take additional time for postal delivery.
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What about Black Friday orders?Due to high demand during our Black Friday sale, some orders may now be over the 120-day limit. We understand this situation and will work with you to process your refund through PayPal or mailed check if needed.
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Can I avoid chargebacks?Yes! Please contact our customer service team before initiating a chargeback. We're committed to resolving refund issues and can often provide faster resolution than the chargeback process.
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Why did my refund fail?Refunds can fail if your original payment method has expired, been cancelled, or if there are issues with your bank. Our customer service team monitors all refund statuses and will contact you if alternative arrangements are needed.
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Why do FAQs matter?FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.
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What is an FAQ section?An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".
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Where can I add my FAQs?FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
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How do I add a new question & answer?To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.
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How do I edit or remove the 'Frequently Asked Questions' title?You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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Can I insert an image, video, or GIF in my FAQ?Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.
Check Your Refund Status
Enter your order number to check the current status of your refund request
Amount
$00.00
Method
Original Payment Method
Date
2024-01-15
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