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Onefinity Elite Upgrade Kit FAQ

Updated: Nov 2, 2023

More Information on the Elite upgrade kit.



 

What is the elite upgrade kit and who is it for?

The elite upgrade kit is only for users who have non-elite machines (x-35/x-50) who want to turn them into elite machines. If you already have an Elite machine, this kit is not for you as you already have everything in the kit.


Is this Upgrade program trading in my full machine? No. This is not a full machine trade in. You are not sending us your full machine in exchange for a new machine. This upgrade kit is a handful of parts to take your current, non-elite machine and change it into a Elite model. Some customers still have yet to unbox their current Onefinity. We will not be taking your unboxed machine in exchange for a new one. You must unbox your machine and upgrade via the components in the kit.


Do the kits upgrade from smaller size to a larger size machine?

No. The elite upgrade kit will only include the electronics, motors, and wiring to go from a non-elite to an elite version of your machine. The upgrade kit does not upgrade from a smaller rail size to a larger rail size. Unfortunately, Due to the cost of multiple Y rails (and possibly an x rail) needed and shipping, it’s financially impractical and more economical for users to purchase a full Foreman machine.

If you need the Elite Foreman 4x4, you’ll want to purchase the whole machine here: https://www.onefinitycnc.com/product-page/elite-foreman-48-x48-cut-area


Upgrade kit possibilities:

X35 Woodworker → Elite Woodworker

X50 Woodworker → Elite Woodworker

X50 Journeyman → Elite Journeyman


What is the cost of the upgrade?

The upgrade kit pricing will be announced when they are available for purchase on our website, November 2nd, 2023 at 10am Eastern Time.


How can I buy the elite upgrade kit?

The upgrade kit is not available on our website yet (and will not show up) until November 2nd, 2023 at 10am Eastern Time. Upgrade kits will be listed on the IPP (Infinite possibilities program) portion of our website here: https://www.onefinitycnc.com/upgradesinfo (they will not show up until November 2nd). We are unable to place anyone on ‘waiting lists’ or manually invoice for this item. All customers must order from the website when the listings go live on November 2nd.


What is the Password for the IPP purchase page on the Onefinity website? The password is sent to your email after you sign up for the Infinite Possibilities Program. It will be located in the body of the email message you receive.


I’ve already signed up and purchased from the IPP Program in the past, do I need to resign up? Yes, you must must sign up again. You need to sign the agreement to ship back your replaced products.


What is included in the kits?

Depending on the kit you will need, items included are:

  • Masso Controller (Suggested MSRP $1290 US)

  • Masso Closed Loop Steppers for all Axis.

  • all new wiring (different connectors)

  • all new drag chains, drag chain raceways, and connecting hardware.

  • homing sensors and wiring

  • homing triggers

  • wire caps and holders

  • Power supply and relay control box

  • various hardware

  • Z-20 Heavy Duty Z Slider (optional depending on if you already have a z-20 slider) (See This FAQ to determine what Z Slider you have: Z-20 vs. Z-16 Z Slider Physical Differences)

  • How many different kits will there be and which one will I need? There will be approximately 6 different kits offered. All kits will be 90% similar with some differences in wire length and a few other parts. A chart will be released that you can follow on November 2nd to help you choose which kit is right for your machine type.

  • What parts do I ship back to Onefinity?

Inside of your upgrade kit there will be a prepaid return label for your replaced parts.

You will return:

  • The BB (Buildbotics) controller and power plug.

  • Non-elite Stepper Motors

  • Original Touch Screen and all its cables

  • If your kit includes a Z-20 Z Slider, you will return your original Z-16 Z slider.

These parts will be reused by us to make machines for the IPP program. More on that below.


What is my machine order number? Can I look this up on your website?

Orders numbers are emailed to you when you place an order. They are five digits and start with a 1,2,3,4 or 5. It is not possible to look up your order on our website at this time. If you need to find out your order number, please contact us at info@onefinitycnc.com


Can I use the wall mount with the Elite machine? No, we do not recommend using an Elite machine with the wall mount.


What Warranty do I get? In addition, we are very excited to announce that with the purchase of the Elite Upgrade Kit you will be receiving a complete one (1) year warranty on your entire machine! Not only will the components in the Elite Upgrade Kit receive a one (1) year warranty, we will be extending that warranty to cover the existing components (as long as they are currently in good working order!) To clarify, when you purchase an Elite Upgrade Kit, your entire Onefinity CNC will be upgraded to have a full one (1) year warranty even if your machine is 3+ years old. Cool, right? It’s like getting a brand new machine!


When do the Elite upgrade kits start shipping? First orders will start shipping within 3-4 weeks after ordering. Please pay attention to the lead times on our shipping page ( https://www.onefinitycnc.com/order-info ) when ordering as the delivery date may change based on demand. We expect very high demand so the earlier you can place your order on November 2nd at 10am eastern, the better! Get that F5 button ready!


What is the IPP Program? This program takes your traded in rails and other items when upgrading and helps us make refurbished machines. We use these machines to offer discounts to military, vets, firefighters, paramedics and police officers. See more on these discounts below.


Do you give discounts to the military/vets/firefighters/paramedics and police officers? We are now able to provide a discount of 15% for a refurbished Woodworker X35 model with stiffy. (We are unable to apply this discount to any other machine type including x-50 and Elite machines and their upgrade kits). The discount will also apply to CNC accessories except for the laser, software and QCW frames/stands when ordered at the same time with the machine. There is a limited number of machines available at a discount. You will be required to provide proof of service. Contact us at info@onefinitycnc.com for any questions about this discount.



 


Resources


Onefinity Elite Series Upgrade Kit Installation Video Coming Soon.


Onefinity Elite Series Upgrade Kit Installation Manual Coming Soon.

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