Onefinity CNC Warranty And Support. We're always here for you when you need us!

Support Team
Sep 30
2 min read

When shopping for a CNC, many new users compare specs and prices—but one critical factor often overlooked is the warranty and the quality of support you’ll receive. At Onefinity, we believe support is just as important as machine performance.

Warranty You Can Count On

Every Onefinity machine and accessory comes with a 1-year warranty, and we cover the cost of shipping on all warranty claims.

Since opening our doors in 2020, we’ve built a deep knowledge base and a responsive support team that keeps our customers running. Most questions can be solved instantly through the hundreds of FAQs on our community forum. When you need extra help, our support team is just an email away at support@onefinitycnc.com.

Our Support team is known to respond to users 7 days a week, 365 days a year (yes even Canada Day and Christmas!). We understand the majority of our users are 'nights and weekends' kind of makers and we have your back!

Some statistics on our support teams:

We've serviced over 20+ thousand support tickets since opening!
Average response time over the last five years is under 5 minutes.
Support has been available on every holiday.
90% of common issues are solved same day.
Support team has over 30+ years combined cnc experience.
Well versed in Vectric and Carveco CAD software covering 90% of users CAD/CAM needs.
Warranty Replacement items ship out next day.

Simply put, we have your back!

We want our customers to be making money by cutting on their machines, not spending weeks tinkering with their machines or guessing at fixes to issues. A quick email to our support team solves issues within minutes so you can get back to what you really want to do, making chips that make you $$$.

Dont just take our word for it!

Check out this video by Johnsonville Woodworker, who experienced an issue with his machine and documented his interatctions with support. His issue was solved with just a few emails and videos and he's back making sawdust again quickly.